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The Customer Success Senior Team Leader is responsible for leading and managing a team of Customer Success Representatives that deliver exceptional customer engagement and satisfaction. This role involves overseeing daily operations, adherence to standard operating processes/workflows, coaching team members, and implementing strategies to enhance customer engagement and retention. The ideal candidate will have strong leadership skills, a customer-centric mindset, and a passion for driving team performance.
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, appreciates diversity, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
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The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. View The EEO is the Law poster and its supplement.
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MathWorks participates in E-Verify. View the E-Verify posters here.