The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as perform problem determination at the user's workstation.
Responsabilidades
Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
Support online, on-premise, and off-site meetings and events
Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
Collaborate with team members and with other IT groups to resolve complex issues
Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks
Cualificaciones mínimas
A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.
Cualificaciones adicionales
BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
2-3 years of IT support, including experience with networked PC equipment
Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
Knowledge of networking principles, topology, and protocols
Customer focus and dedication to customer satisfaction
UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.
Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, appreciates diversity, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
Contact us if you need reasonable accommodation because of a disability in order to apply for a position.
The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. View the EEOC Know Your Rights poster.
MathWorks participates in E-Verify. View the E-Verify posters here.
Seleccione un país/idioma
Seleccione un país/idioma para obtener contenido traducido, si está disponible, y ver eventos y ofertas de productos y servicios locales. Según su ubicación geográfica, recomendamos que seleccione: United States.
También puede seleccionar uno de estos países/idiomas:
Cómo obtener el mejor rendimiento
Seleccione China (en idioma chino o inglés) para obtener el mejor rendimiento. Los sitios web de otros países no están optimizados para ser accedidos desde su ubicación geográfica.
