APAC Training Coordinator

Resumen del empleo

We are seeking an enthusiastic and detail-oriented APAC Training Coordinator to join our team. This role is crucial in implementing and managing training programs across the APAC region, with a focus on customer-facing events and vendor management. The ideal candidate will possess excellent communication skills and the ability to efficiently manage multiple tasks while advancing key operational strategies and initiatives.

Responsabilidades

• Program Management:
• Schedule, coordinate, and evaluate all aspects of the customer training program.
• Implement and monitor training event policies and practices.
• Ensure training events are on schedule, within budget, and function efficiently.
• Regularly review program workflows and recommend changes or enhancements.
• Organize and participate in training program - related meetings and initiatives.
• Coordinate and manage virtual, in-person and hybrid training events, each with unique delivery requirements and supporting technology.

• Vendor Management
• Schedule and facilitate regular meetings with vendors to ensure high-quality service and support.
• Service as the subject matter expert (SME) for vendor services, promoting adoption, developing enhancements, and resolving issues.
• Monitor and evaluate vendor performance against SLAs using reports and performance trackers.
• Lead bi-annual business reviews with vendors
• Manage contract negotiations and renewals, collaborating with purchasing and legal teams.
• Maintain the administrative vendor platform and related documentation.

• Website Support:
  • Maintain and update the training program website to ensure accurate and current information available to customers, with a focus on APAC country domains.
  • Collaborate with IT and marketing to implement enhancements and troubleshoot any technical issues on the web.
  • Manage and maintain training event records and reports within Salesforce and provide hoc reporting on training event metrics.

• Integrated Team Collaboration and Support
• Indirectly manage and interface with Training Managers and training engineers within APAC to create a supportive work environment that empowers feedback and enhances team dynamics.
• Work with subject matter experts (SMEs) to review, analyze, and modify training materials, ensuring the alignment of instructors’ guides, course manuals, and product licensing with organizational goals.
• Lead internal project management efforts and task coordination, particularly during the onboarding of newly acquired companies and customers, to ensure seamless integration and operational efficiency.
• Provide ongoing support and training to staff on new processes and procedures, and engage with new employees to standardize processes, train on MathWorks Training processes, and adopt strategies for continuous improvement.
• Facilitate quarterly or as-needed virtual meetings with APAC training managers to build rapport, discuss operational needs, and align on strategic initiatives.

• Documentation and Reporting:

• Document and standardize processes to ensure consistency and efficiency.

• Program Development:
• Support training program growth and development as necessary.
• Engage in continuous improvement initiatives to enhance training effectiveness and scalability.

Cualificaciones mínimas

• A bachelor's degree and 3 years of professional work experience (or equivalent experience) is required.
• Visa sponsorship will not be provided for this position.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.

Cualificaciones adicionales

• Bachelor’s degree required, preferably in business
• International vendor management negotiation
• Superior organizational, attention to detail, and task management skills
• Superior written and verbal communication skills
• Demonstrated proficiency at problem solving, communication, and applying technology
• Experience supporting course development and event operations.
• Entrepreneurial spirit, flexibility, and high-capacity to multi-task in a fast-paced environment while meeting competing deadlines.
• Excellent project management skills - Experience in coordinating projects from inception through completion and demonstrated ability to problem-solve.
• Proficiency with Salesforce or similiar CRM systems
• Experience with virtual training platforms and technology is a plus.