To use MATLAB Copilot, there are several requirements and steps to confirm your access.
Check if you are a Licensed End User on a MATLAB Copilot license
To check if you are a Licensed End User:
- Go to the License Center.
- View your licenses for a MATLAB Copilot one.
If you are NOT linked to a MATLAB Copilot license check the following:
Campus-Wide License Users:
If your University has a Campus-Wide License, sign into your MathWorks Account through your University's Portal. This will link you to the MATLAB Copilot license the University has access to.
Non-Campus-Wide License Users:
If you have a MATLAB Copilot license but are not linked to it, use your MATLAB Copilot license number to link to the license through the Link a License page in the License Center.
Student and Home License Users:
MATLAB Copilot is not available for Student and Home offerings.
Check System Requirements
Make sure you meet the System requirements for MATLAB Copilot. MATLAB Copilot is only available in version R2025a or newer. You also must have an active internet connection.
Confirm you are signed in
When MATLAB starts, make sure your name/profile appears in the top right corner. This confirms you are signed in to the correct MathWorks Account with Copilot access.
Ensure MATLAB Service Host is running
MATLAB Copilot requires the MathWorks Service Host to be running. If you have met all the requirements mentioned above, you may need to troubleshoot the MathWorks Service Host. You will need to kill the MathWorks Service Host process and delete your credentials storage folder based on your Operating System:
Windows
Open the Windows Command Prompt and run the following command:
Taskkill /IM MathWorksServiceHost.exe /F
Then open File explorer and navigate to the following directory to delete the credentials folder:
%APPDATA%\MathWorks\credentials
macOS
Open the Terminal app (search for "Terminal" using Spotlight Search) and run the following command:
killall MathWorksServiceHost
Open Finder and navigate to the following directory to delete the credentials folder:
~/Library/Application Support/MathWorks/credentials
Linux
Open a terminal window and run the following command:
killall MathWorksServiceHost
Navigate to the following directory to delete the credentials folder:
~/.matlab/credentials
If all the requirements above are met but the issue persists, perform a clean reinstall of the MathWorks Service Host:
How do I uninstall and reinstall MathWorks Service Host?
If you are unable to access MATLAB Copilot, reach out to MathWorks Install Support for further assistance.
