Why do I receive error "There are no matching records found for this criteria" when searching for a license in the License Center?

When searching for a Master License in the License Center I encounter a message indicating that a license is not found.

How can I resolve this issue?

Answer 1

[MathWorks Support Team]

To address the issue you are encountering, gather some additional information such as:

• If the issue is happening with a particular master license or all master licenses.
• If other license administrators are seeing the same issues for the same master licenses.

Once you have gathered details regarding this issue, reach out to MathWorks Installation and Licensing Support so that they may review the Master License and investigate the cause of this issue.