Basler GigE camera will NOT open

Sometimes gigecamlist shows the camera and sometimes not. gigecam refuses to connect with camera open in another application error (not true). I would love to use the Image Acquisition Toolbox I PURCHASED but I cannot. Going back to using Basler Pylon driver, API and C#.net.

[James]

I tried everything. It's on its own subnet, It's connected DIRECTLY to the PC. Network adaptor set to Gumbo Frame of 9k bytes.

[James]

Basler Pylon Viewer connects to it NO PROBLEM!!!!

[Ritam]

I would suggest you to troubleshoot using the steps mentioned in GigE Vision Hardware - MATLAB & Simulink if you haven't done already.

If the above troubleshooting steps does not solve your issue, you might try the following steps. All GigE cameras are also compatible with GenTL. So you can switch to a GenTL producer which often resolves the issue.

1. Install the “Image Acquisition Toolbox Support Package for GenICam Interface” from the Add-on Manager in MATLAB
2. Identify if there is a native GenTL producer from the camera manufacturer. Download and install the producer if it exists. Within the installed producer files, identify a file with the extension .CTI. Copy the path to the folder containing this .CTI file
3. If the manufacturer does not provide a GenTL producer, download an open producer like the Baumer GAPI SDK C v2.14 64-bit version from the following link: https://www.baumer.com/us/en/product-overview/industrial-cameras-image-processing/software/baumer-gapi-sdk/windows/c/14175 Unzip the downloaded folder to whatever location that you want that will not change. Then inside the unzipped folder, navigate to the “bin” directory. There should be a .CTI file in this folder. Copy the path to this folder. For example, it could be, “C:\Program Files\Baumer SDK\bin”
4. Edit the “GENICAM_GENTL64_PATH” system environment variable to include the file path that you copied previously. To do this, Go to Control Panel -> System -> Advanced System Settings -> Advanced and click on "Environment Variables..."Locate the “GENICAM_GENTL64_PATH” variable and click “Edit...” Click “New” and then paste the path to the folder containing the “.CTI”. Click “OK” to exit the edit menu
5. Verify that the "gentl" adaptor loads. You can use the "imaqhwinfo" command to list installed adaptors. The "gentl" adaptor should be included on the list.
6. If you are connected to your device using the ethernet - Go to your network settings and right click on Ethernet (the one that represents your device) to open its properties, and in the list of items that your connection uses, ensure that the "Packet Filtering Driver" is enabled. This is needed as the image acquisition library depends on this driver to route frames to MATLAB (This may have been manually disabled if you have previously used "gigE" - so it is important to check this as it is a requirement for genTL).

If the above do not work, I would then suggest you reach out to MathWorks Technical Support regarding this issue.