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Boyuan Yu
Boyuan Yu on 23 Jan 2017
Commented: Wending Zhao on 29 Jun 2019
Walter Roberson
Walter Roberson on 23 Jan 2017
What were you doing that caused the message?
Have you connected to Mathworks in the past?
I do not think anyone from Mathworks North America or Mathworks UK will be at work for another 5 hours or more. Possibly you might be able to get some assistance from Mathworks Beijing at +86-10-59827000

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Answers (2)

Michelle Wu
Michelle Wu on 30 Jan 2017
I am assuming that you got a connection error which reads "The application could not connect to MathWorks" when installing or activating MathWorks products. Sometimes even if your computer is connected to the internet, there is likely a firewall or proxy server which is preventing the activation client from contacting MathWorks.
Please refer to the following MATLAB Answers post for more information on how to resolve this issue:
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Wending Zhao
Wending Zhao on 29 Jun 2019
Good! Thanks!

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Wending Zhao
Wending Zhao on 29 Jun 2019
Close the firewall (including the firewall of Private network, the firewall of Public network, etc) before installing the Matlab.


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