If a Quote has not been shared with a customer by MathWorks staff, an error message stating that there is 'incomplete/incorrect information provided' will stop the customer from proceeding to locate the Quote to make payment on it in their MathWorks Account.
Contact either your Account Representative or Customer Support who may be able to share the Quote (if appropriate) with you in order for you to be able to complete your online payment via your MathWorks Account.
