Why do I get the error "getOrderBySerialNumber found more than one" when activating MATLAB Student Version Release 14 Service Pack 3 or later?

When activating my MATLAB I recieve the following error:

ERROR: Error processing request:
getOrderBySerialNumber found more than one

Answer 1

[MathWorks Support Team]

There is no workaround for this issue. If you are receiving this error you will need to contact support. For contact information, visit:

https://www.mathworks.com/support/contact_us.html

Be sure to include the following information when contacting support:

- Your MATLAB serial number

- The machine ID you are trying to activate