Desktop Support Summer Intern

Resumen del empleo

Hiring for Summer 2023!

Perform all aspects of support related to the day to day computing needs of MathWorks employees. Provide support via phone, e-mail and Intranet as well as perform problem determination at the users’ workstations throughout MathWorks' Natick offices.

Responsabilidades

Responsibilities
• Diagnose and resolve computer problems and requests from users in a timely manner. Accurately record such requests into the help system
• Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
• Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
• Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff

Cualificaciones mínimas

• Candidates must be pursuing a bachelor's level degree.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.

Cualificaciones adicionales

• Successful completion of at least one year towards a University Degree in Computer Science, Computer Engineering, or Information System Technology
• Working knowledge of desktop Operating Systems and desktop software including Microsoft Office products
• Familiarity with Desktop and Laptop hardware components
• Strong technical, analytical, and problem-solving skills
• Customer focus and dedication to customer satisfaction
• Ability to maintain calm demeanor under customer deadline pressures
• Excellent communication skills, both written and verbal
• Strong initiative, self-motivation, and ability to complete tasks on time
• Ability to work well in a fast-paced, team environment
• Attention to detail
• Knowledge of network protocols and topology a plus
• Unix/Linux/Mac knowledge a plus