There can be many reasons why MathWorks.com is not accepting your account password, including what is listed below:
Your password is being typed incorrectly
- Click the Forgot Password? link to have a password reset link sent to your email address.
- If you do not have a MathWorks account with this email address, it will say so in the email.
You are not using the correct email address
- If you think you have a MathWorks account with a different email address, try inputting that email.
- If you are unsure if you are using the correct email address, sending a reset link to your email address will confirm if you have an account with that email address.
- If you are a student, it is possible that your school has issued you multiple email addresses or has recently changed their email domain. (For example: University of Arizona has recently changed their email domain from @email.arizona.edu to @arizona.edu.) Try using the older email domain.
You do not have a MathWorks account
- If you have tried using different email addresses and attempting to reset your password has only stated that you do not have an account, it is possible you do not have one at all. Try creating an account with the email address you'd like to use with this link.
If you still cannot resolve your issue, please contact support for further assistance from the link below.
Contact Support
