I am getting an error installing Arduino Support package. I already did the "clean installation" but the error persists. What should I do

When trying to install thge Arduino Support Package from Add-ons, I am getting an error message.

The error message is:

Failed to download the third-party software:

• AEK Rev2 Project Files

This is required by:

• Simulink Support Package for Arduino Hardware

I tried to do a "Clean installation" but I got tyhe same error message.

What should I do?

Answer 1

[Jestzer]

Ah yes, the dreaded third-party packages that always fail to download or install properly, as every firewall and antivirus program goes bananas as soon as it sees MATLAB trying to access GitHub.

There are few things you can try:

1. Use the Support Software Downloader on a different computer or on a different network to download everything properly.
2. Install the Support Packages you need on another computer and then copy the SupportPackage folder over to the computer where you're failing to install it
3. Figure out what may be blocking the install/download
4. Look at the installation log file to see what files are being blocked and then download them yourself. I don't know know what release of MATLAB or Operating System your computer is using, so I can't tell you exactly where that will be.