impossible sign in in matlab

Hello, if I click on "sign in" button nothing happened.

Matlab 2022b academic version.

[Harsh Kumar]

Thanks for sharing the logs .Will get back to you if i can find something .

Answer 1

[Harsh Kumar]

Hi Marco ,

It is my understanding that you are facing issue in signing in MATLAB 2022b verison .

To resolve this issue , there are a few steps you can try for troubleshooting :

1. Make sure you have a stable internet connection. A poor or intermittent internet connection can cause issues with signing in.
2. Verify that you have downloaded from official MathWorks website by using correct credentials.
3. Check if there are any firewall or antivirus settings that might be blocking the sign-in process. Temporarily disabling any firewall or antivirus software and then attempting to sign in can help identify if this is the cause.
4. Clear your MATLAB preferences and make them default. Sometimes, issues with the sign-in process can be resolved by MATLAB preferences while installing the software.
5. Weak internet during the installation of packages might sometimes lead to some package issues, Try reinstalling the Software for this case.
6. You may try the Updated version as well. MATLAB 2023a is also available for download.
7. If the issue persists, you can try reaching MathWorks support for further assistance.

[Marco Righi]

Hi, I updated to latest matlab version but I still have the same problem.

The connection is stable. No firewall or antivirus are not affetcing network connection. I use Linux (no antivirus installed, no firewall installed).

lsb_release -a

LSB Version: n/a

Distributor ID: ManjaroLinux

Description: Manjaro Linux

Release: 23.0.0

Codename: UltimaThule

Here a link to the video when the application crash

https://youtu.be/jNtE6_tQ3y8

When I execute matlab on bash command line I got

Fontconfig warning: "/usr/share/fontconfig/conf.avail/05-reset-dirs-sample.conf", line 6: unknown element "reset-dirs"

libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)

Inconsistency detected by ld.so: ../elf/dl-tls.c: 618: _dl_allocate_tls_init: Assertion `listp != NULL' failed!

Any ideas?

[Marco Righi]

Moreover, if I click on "Get More Apps" I got

Warning: X does not support locale it_IT.utf8

Error using matlab.internal.cef.webwindow

MATLABWindow application failed to launch. Unable to launch the MATLABWindow application. The exit code was: 127

Error in matlab.internal.webwindow/createImplementation (line 319)

implObj = matlab.internal.cef.webwindow(varargin{:});

Error in matlab.internal.webwindow (line 163)

obj.impl = obj.createImplementation(varargin{:});

Error in matlab.internal.addons.AddOnsWindow (line 41)

obj.webwindow = matlab.internal.webwindow('about:blank', obj.debugPort);

Error in matlab.internal.addons.Explorer/createNewWindow (line 111)

obj.addOnsWindowInstance = matlab.internal.addons.AddOnsWindow(obj.WINDOW_TITLE, clientType, obj.windowStateUtil.getPositionForExplorer);

Error in matlab.internal.addons.Explorer/show (line 61)

obj.createNewWindow;

Error in matlab.internal.addons.launchers.showExplorer (line 134)

matlab.internal.addons.Explorer.getInstance.show(navigationData);

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