Simscape license 2023 - Student Lisense

Hi, how are you?

I start to use the student license in the begging 2022. In 2023, I've renewed and update to Matlab 2023a. Since then, I started to face some issues with Simscape/Simscape Electrical license. With 2022 license, I had Simscape and Simscape Electrical. Today in my 2023 license, it is not showing and also I can't add Simscape/Simscape Electrical on my license. I thought that this was already included in the renewal. The only way that I could add is to buy a new Matlab student license with these 2 packages. Is anyone faced a similar issue or how to solve it?

Best Regards

Raphael

[Walter Roberson]

You should contact Mathworks Support for free installation assistance. The volunteers do not have access to the license database and so cannot investigate your situation.

Answer 1

[Himanshu]

Hello Raphael,

I understand that you are facing issues with installation and Simscape/Simscape Electrical license.

You can reach out to MATLAB Technical Support using the following link to resolve the issues.

Contact Us - MATLAB & Simulink (mathworks.com)