Install MATLAB through MS Intune

I'm trying to create an silent installer to be later added to MS Intune, however everytime that I try to install, I am receiving the error "There was an error while extracting product files.Try rerunning the Installer.".

I already performed all the steps described in "https://www.mathworks.com/matlabcentral/answers/1594169-deploy-matlab-with-ms-intune?s_tid=sug_su" but I'm still struggling to make this work.

Below is the "installer_input.txt" content that I used to install, but posted without the fileInstallationKey attribute:

destinationFolder=C:\Program Files\MATLAB\R2024a

fileInstallationKey=REMOVED

agreeToLicense=yes

outputFile=C:\Temp\Matlab_Install.log

enableLNU=no

improveMATLAB=no

licensePath=C:\Temp\network.lic

setFileAssoc=true

desktopShortcut=true

startMenuShortcut=true

createAccelTask=true

Addittionally, this is the log report that I'm receiving while trying to execute it:

(May 23, 2024 09:36:15) ##################################################################

(May 23, 2024 09:36:15) #

(May 23, 2024 09:36:15) # Today's Date:

(May 23, 2024 09:36:15) May 23, 2024 09:36:15 -0300

(May 23, 2024 09:36:15)

(May 23, 2024 09:36:15) System Info

(May 23, 2024 09:36:15) OS: Windows Version 10.0 (Build 18363)

(May 23, 2024 09:36:15) Arch: amd64

(May 23, 2024 09:36:15) Language: pt_BR

(May 23, 2024 09:36:15) Release Description: R2024a Update 3

(May 23, 2024 09:36:15) Installer build number: 24.1.0.2603908

(May 23, 2024 09:36:15) Content of the file installer_input.txt

destinationFolder=C:\Program Files\MATLAB\R2024a

fileInstallationKey=REMOVED

agreeToLicense=yes

outputFile=C:\Temp\Matlab_Install.log

enableLNU=no

improveMATLAB=no

licensePath="C:\Temp\network.lic"

setFileAssoc=true

desktopShortcut=true

startMenuShortcut=true

createAccelTask=true

End of the file installer_input.txt

(May 23, 2024 09:36:15) Session key: REMOVED

(May 23, 2024 09:36:15) Product Files Folder: C:\Temp\MATLAB_r2024a\archives

(May 23, 2024 09:36:16) License Agreement validation is successful.

(May 23, 2024 09:36:16) FIK validation is successful.

(May 23, 2024 09:36:16) Unable to read license file

(May 23, 2024 09:36:16) License File validation is successful.

(May 23, 2024 09:36:16) Folder validation is successful.

(May 23, 2024 09:36:16) Product selection validation is successful.

(May 23, 2024 09:36:16) Confirm Selections

(May 23, 2024 09:36:16) Destination

(May 23, 2024 09:36:16) C:\Program Files\MATLAB\R2024a

(May 23, 2024 09:36:16) Products

(May 23, 2024 09:36:16) 7 of 7 products

(May 23, 2024 09:36:16) 9.35 GB required

(May 23, 2024 09:36:16) Is it an OLL Individual license: false

(May 23, 2024 09:36:17) There was an error while extracting product files.<br>Try rerunning the Installer.<br><br>For help, see this <a HREF="https://www.mathworks.com/pi_siae_mpi_R2024a_win64">MATLAB Answer</a>.<br>invalid conversion: undefined to JSON object

(May 23, 2024 09:36:17) Exiting with status -2

(May 23, 2024 09:36:17) End - Unsuccessful

Answer 1

[Harald]

Hi,

that's a very specific question. Please consider contacting our Installation Support team:

https://www.mathworks.com/support/contact_us.html --> "Installation and Setup".

Best wishes,

Harald

[Antonio Airoldi]

I noticed several questions with the same problem reported while using the "installer_input.txt" file, but I was unable to find a solution that corrects my problem. I'll proceed with the support ticket!

Thanks!

Antônio

Answer 2

[Gary Fernandes]

A good solution:

I have found that some installers like the MATLAB installer app, setup.exe, return from executing the setup.exe but actually spawns, starts, a background thread that needs a few more minutes to finish. This can cause Intune issues! For example, Intune thinks the setup.exe has completed and closes the Intune operation before the MATLAB installer background thread has fully completed.

My fix is to continually check the installer log file for "End - Successful". This seems to catch the true installation completion. I could have created an installer .bat file that after the setup.exe returns, has a 5 minute delay command line instead.

NOTES:

(1) My Intune .bat installer first copies the installer folder with all the Matlab files to the C:\MATLAB\R2024a_Installer\ folder.

(2) To create the "R2024a_Installer" folder & files, follow the "mathworks_installation_help.pdf" section "Download Products Without Installing" and specially note the "From the installer, select Advanced Options > "I want to download without installing""

(3) At the end, the installer folder is deleted.

.bat installer below:

-----------------------------------------------------------------------------

REM 9-4-2024 Gary Fernandes

REM Uninstaller: In Intune use this uninstall line: C:\MATLAB\R2024a\bin\win64\MathWorksProductUninstaller.exe --mode silent

@echo off

REM Create the C:\MATLAB folder if it doesn't exist. Alter this line and many of the lines below if you want installed in different location.

if not exist "C:\MATLAB" (

mkdir "C:\MATLAB"

echo C:\MATLAB folder created.

)

REM Set the log file path and name.

set LOGFILE=C:\MATLAB\mathworks_IntuneInstall.log

REM Delete any existing log file quietly from any previous install

del /Q "%LOGFILE%"

REM Copy the XLM7 license pointer file. XLM7 file is my licensing server pointer. Alter this to your own licensing server.

xcopy .\R2024a_Installer\LicenseXLM7Pointer.dat C:\MATLAB\ /Y /V

echo Copied "LicenseXLM7Pointer.dat" to C:\MATLAB.

REM Copy the installer files to C:\MATLAB\R2024a_Installer.

xcopy .\R2024a_Installer\ C:\MATLAB\R2024a_Installer\ /E /H /Y /V

echo Copied installer files to C:\MATLAB\R2024a_Installer.

REM Start the setup.exe file with the specified input file

start /wait C:\MATLAB\R2024a_Installer\setup.exe -inputFile C:\MATLAB\R2024a_Installer\installer_input.txt

echo Started the setup.exe installer with the specified config file installer_input.txt.

REM Wait for the log file to be created and then start to check for "End - Successful"

echo Waiting for the log file to be created...

:waitforlog

if not exist "%LOGFILE%" (

timeout /t 10 /nobreak >nul

goto waitforlog

)

echo Log file found. Checking for "End - Successful"...

:checklog

echo Checking for "End - Successful" every 60 seconds in the log file...

findstr /C:"End - Successful" "%LOGFILE%" >nul

if %errorlevel% equ 0 (

echo "End - Successful" found in the log file.

goto cleanup

)

REM If the message is not found, wait 60 seconds and check again

timeout /t 60 /nobreak >nul

goto checklog

:cleanup

echo Installation completed successfully. Removing "R2024a_Installer" folder...

REM Delete the installer folder

rmdir /S /Q "C:\MATLAB\R2024a_Installer"

echo Installer folder removed.

exit /b