Why does it say "invalid email or password" when i reinstall r2023b Product

I have a problem reinstalling Matlab2023b, as the error states "invalid email or password" when I try to install R2025a or any other product. Note that my email and password are correct, and I can log in to the MathWorks account. Could you advise me on how to resolve this issue?

thanks lot

Your sincerely

Reda dalila

[Rena Berman]

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Answer 1

[Sulaymon Eshkabilov]

Check your MATLAB license type - is that group license or indivudual user license.

[Reda]

It is individual