Hello everyone, I have a problem sending my email. It tells me I have a payment problem, but I already paid for the student license and I haven't used the 800 email limit. Wha

Hello everyone, I have a problem sending my email. It tells me I have a payment problem, but I already paid for the student license and I haven't used the 800 email limit. What can I do in this case?

[Stephen23]

"What can I do in this case?"

https://www.mathworks.com/support/contact_us.html

[felix]

no me responden, ya envie como 3 correos y nada, help me pls

They don't answer me, I've already sent like 3 emails and nothing, help me pls

[Torsten]

The people here in the forum usually are not MATLAB employees, but external volunteers. So we are not able to help you.

As said: you only have the option to contact MATLAB support.

Las personas del foro no suelen ser empleados de MATLAB, sino voluntarios externos. Por lo tanto, no podemos ayudarle.

Como ya se mencionó, solo puede contactar con el soporte técnico de MATLAB.

[dpb]

They will respond to email in sequence received, and this is weekend outside of business hours in the US.

If you want/need immediate attention, call the support number directly.

[felix]

what is the number?

[John D'Errico]

https://www.mathworks.com/company/aboutus/contact_us.html?s_tid=gf_contact

https://www.mathworks.com/support/contact_us.html

Customer Support: 508-647-7000

However, I would note they will probably not answer the phone because this is the weekend! They show hours as during day time, Monday through Friday, Eastern time in the US.

Answer 1

[Vinod]

I looked up the server logs and it appears you are sending an alert once every minute, likely from some MATLAB analysis code that is tied to a TimeControl or React. This rate of sending alert emails is far above the supported rate and had resulted in your account exceeding its limits. We've made a one-time exception and added capacity. However, without the change on your end to reduce the usage rate, you will exceed your capacity within ~800 minutes. You can see how many alerts you have left on your account page.