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Why do I receive the error "There was a problem downloading the Support Package"?

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Why do I receive the error "There was a problem downloading the Support Package"?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 10 Apr 2017
Edited: MathWorks Support Team on 10 Apr 2017
This error can appear for several reasons, with the main reason being due to a connection error between your computer and the Support Package server. This can happen as the result of security software or firewall on your network or local computer blocking this connection.  
To troubleshoot this error, please reference the following article:
If you are receiving this error when installing any support package in MATLAB R2016b, apply the following patch to your MATLAB installation (the patch is written for the MinGW support package, but is applicable to all support packages): 
If you are still experiencing this error after trying the above, locate your MATLAB installer log file. For more information on locating your installer log file, please reference this article:
If you need further assistance, please contact MathWorks support and attach your MATLAB installer log file. 
 

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More Answers (32)

Hewy.j
Hewy.j on 31 Jul 2018
I had the same problem - It was solved by running MATLAB as administrator before trying to install the package. Hope this helps someone else!

  3 Comments

Yijia Cai
Yijia Cai on 20 Jun 2020
Hello, Do you mean running a machine as an administrator or there is another administrator mode for MatLab? Thank you!
Cody Lamke
Cody Lamke on 23 Jun 2020
Hello,
Installing the support package with elevated permissions on the machine may resolve the issue. MATLAB does not have another administrator mode for installing support packages.
If you are still experiencing this issue, please contact MathWorks support:
-Cody Lamke

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Chen Xiao
Chen Xiao on 1 Apr 2018
In first attempt id didn't install the support package. But, in second attempt, it did. It seems that sometimes there is error in the host server.

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Pablo Ivan Mateos Ramirez
I can't install this support package on 2020b, please if you could help me, I tried everything possible.

  4 Comments

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matthieu aerssens
matthieu aerssens on 7 Oct 2020
I had to reinstall matlab and today i'm not able to install add-ons. The error is "There was a problem downloading the support package. To resolve this issue, see this MATLAB Answer"

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SuJin Lim
SuJin Lim on 6 Apr 2017
I want to get the installation file for MATLAB Support Package for USB Webcams.
Please send me the package file.
Thank you.

  2 Comments

Md. Mubarak Hossain
Md. Mubarak Hossain on 6 Nov 2017
Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......

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Ghasem Abdi
Ghasem Abdi on 30 Jun 2017
Dear Sir/Madam,
The problem still remains and I want this product urgently. Could you please help me how I can get it by a different way? My contact email is ghasem.abdi@yahoo.com
Thanks in advance, Ghasem Abdi

  2 Comments

erfan Adferg2363 seidipoor
خداییش قاسم منم الان دارم دنبال ی راه دیگه میگردم ولی هنوز پیدا نکردم هنوز بگو تو هیج کاری برای ما نکردی
Walter Roberson
Walter Roberson on 9 Feb 2018
You should contact Mathworks support for matters such as these. The volunteers who answer questions here do not know how the Support Package system works.

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Shahrokh Firouzi
Shahrokh Firouzi on 25 Aug 2017
For me has the same problem, I have to fix this error as soon as possible, If anybody know the way please let us know. Download Error
There was a problem downloading the support package. To resolve this issue, see this MATLAB Answer

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Md. Mubarak Hossain
Md. Mubarak Hossain on 6 Nov 2017
Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......
Arafat Mukasa
Arafat Mukasa on 23 Dec 2017
I also suggest that we use super fast internet while installing. Please use Ethernet/cable instead of wi-fi while installing. This is because cable internet is very reliable than wi-fi.

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fanjie li
fanjie li on 26 Aug 2017
I want to get the installation file for Simulink Support Package for Arduino Hardware.
Please send me the package file.
I have tried download the file for many times, but failed.
Thank you.

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jason Zhou
jason Zhou on 19 Oct 2017
I want to download the Communications System Toolbox Support Package for RTL-SDR Radio。but always failed.It`s show "Problems arise when downloading support packages"

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Kyle Perry
Kyle Perry on 2 Nov 2017
Hi Jason and Iqra,
If this issue is still occurring after you have installed the Bug Report, then please contact MathWorks support.

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Md. Mubarak Hossain
Md. Mubarak Hossain on 6 Nov 2017
Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......

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Arafat Mukasa
Arafat Mukasa on 23 Dec 2017
The solution for the problem.
I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.

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salman khan
salman khan on 29 Dec 2017
i was facing the same problem, it was resolved by chnging the proxy settings. Matlab addons doesnt work on proxy servers

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Edward Tyrance
Edward Tyrance on 9 Feb 2018
i am having this same error with 2017a installing xilinxzynq7000.mlpkginstall

  2 Comments

Edward Tyrance
Edward Tyrance on 8 May 2018
still having trouble with this downloading the hdl support package please check the link. yesterday I complaing in the review section and you took care of it with in 15 minutes hopefully today will be the same.

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Pollok Tim
Pollok Tim on 13 Feb 2018
Got the same error and tried several things... System: Ubuntu 14.03, MatlabR2017b
Tried:
  • 2 different internet connections (both Wlan and cable)
  • different browser (firefox and chrome) without addons
  • proxy on/off
  • firewall (ufw) on/off
I can install Matlab addons and functions but all features seem not to work... Anything else I can try?

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Anietie etuk
Anietie etuk on 5 Jul 2018
pls i need this package etukemmanuel25@gmail.com: MATLAB Support Package for USB Webcams

Persian Engineer
Persian Engineer on 23 Jul 2018
Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thanks sadegh_soleimani@yahoo.com

  1 Comment

Kyle Perry
Kyle Perry on 1 Aug 2018
Hello,
If you are experiencing an error with the download, please make sure you don't have a security program blocking the installation of the package. If that does not work, please contact MathWorks Support so we can assist with resolving the issue.
www.mathworks.com/support/contact_us/

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yang zhao
yang zhao on 12 Sep 2018
Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thanks zhao_yang2080@yeah.net

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Kothandan M
Kothandan M on 22 Nov 2018
our Case Number is 03344100.
If you have a new technical support question, please submit a new request here : http://www.mathworks.com/contact_TS.html

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Tesfaye Tereche
Tesfaye Tereche on 19 Feb 2020
Why do i recieve, this error when downloading matlab support package for Arduino hardware? There was a problem downloading the support package

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wenxuan han
wenxuan han on 26 Feb 2020
我通过关闭防火墙和所有与防火墙具有相似功能的软件解决了这个问题。I solved this problem by shutting down the firewall and all software with similar functions.

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Wenda Xu
Wenda Xu on 27 May 2020
I face the same question as you did.
If you set the Chrome as you default Internet browser, shut down all the extensions and try again.
It seems that somehow the chrome extensions act to prevent the programme from downloading the MATLAB extensions.

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Farhan Annur Mahmudi
Farhan Annur Mahmudi on 17 Jun 2020
Try using a VPN or a proxy. The problem might be your internet provider in your country

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Yijia Cai
Yijia Cai on 20 Jun 2020
Hello guys,
I want to get the installation file for Simulink Support Package for Parrot Minidrones
Please send me the package file.
I have tried download the file for many times, but failed.
zceecai@ucl.ac.uk
Thank you.

  2 Comments

Cody Lamke
Cody Lamke on 23 Jun 2020
Hello,
For information on downloading the installation package for Simulink Support Package for Parrot Minidrones, you may refer to the following link:
How do I Download and Install a Support Package on an Offline Machine?https://www.mathworks.com/matlabcentral/answers/293235
If you are still experiencing this issue, please contact MathWorks support:
-Cody Lamke

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