Why do I receive the errors "An unexpected error has occurred" and "Failed to start agent: Logging configuration was invalid" when installing the MATLAB Drive Connector?

Why do I receive a popup with the error "An unexpected error has occurred" then another that states "Failed to start agent: Logging configuration was invalid" when installing MATLAB Drive Connector?

Answer 1

[MathWorks Support Team]

This error is due to installing MATLAB Drive Connector into a directory that contains Non-Ascii characters.

This could also be due to your user account that contains Non-Ascii characters or spaces. Installing under a user account that does not contain the Non-Ascii characters or spaces should resolve this issue.

[Walter Roberson]

Space is also a problem character for this purpose.