Plot, Hist functions cause crash / internal error

By way of example, I try to do the following:

x = [1,2,3]
y = [10,12,15]
plot(x,y)

This results in MatLab running into an internal problem and crashing. Crashdump is at the bottom of this post. Using hist also causes the same issue. I would assume that all of the graphing functions don't work but I haven't tried them yet.

I have updated my Intel graphics drivers from the Lenovo website. I'm using an X270 and Windows 7 Enterprise.

MatLab also crashes just after launch until it launches in some kind of openGL 'safe mode'. I don't have a screenshot of this, but the program said to do something along the lines of opengl('software','save') - I can't remember exactly what I had to do.

I have tried running in administrator mode and windows 7 compatibility mode but this hasn't helped. If anyone can help I would appreciate it as this has made MatLab unusable for me.

MATLAB crash file:C:\Users\MILES~1.GLA\AppData\Local\Temp\matlab_crash_dump.6408-1:

------------------------------------------------------------------------
             Assertion detected at Sun Jan 21 14:48:31 2018
------------------------------------------------------------------------

Configuration:
  Crash Decoding      : Disabled - No sandbox or build area path
  Crash Mode          : continue (default)
  Current Graphics Driver: Unknown software 
  Default Encoding    : windows-1252
  Deployed            : false
  Graphics card 1     : Intel Corporation ( 0x8086 ) Intel(R) HD Graphics 520 Version 21.20.16.4821 (2017-10-2)
  Host Name           : BPL-2198
  Java Crash Report   : C:\Users\XXXXXXXXX\AppData\Local\Temp\hs_error_pid6408.log
  MATLAB Architecture : win64
  MATLAB Entitlement ID: 4679883
  MATLAB Root         : C:\Program Files\MATLAB\R2017b
  MATLAB Version      : 9.3.0.713579 (R2017b)
  OpenGL              : software
  Operating System    : Microsoft Windows 7 Enterprise 
  Processor ID        : x86 Family 6 Model 78 Stepping 3, GenuineIntel
  Virtual Machine     : Java 1.8.0_121-b13 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
  Window System       : Version 6.1 (Build 7601: Service Pack 1)

Fault Count: 1

Assertion in void __cdecl `anonymous-namespace'::mwJavaAbort(void) at b:\matlab\src\jmi\jmi\javainit.cpp line 1420:
Fatal Java Exception.  See Java Crash Report for details.

Register State (captured):
  RAX = 00000000fea23338  RBX = 0000000000000000
  RCX = 00000000dbffcdf0  RDX = 0000000000000000
  RSP = 00000000dbffcd70  RBP = 0000000023439800
  RSI = 00000000fea23338  RDI = 00000000fea23338

     R8 = 000007fffff76000   R9 = 000007feed000000
    R10 = 00000000fe95b0a8  R11 = 00000000fea13367
    R12 = 00000000dbffd430  R13 = 00000000fea13268
    R14 = 00000000fea232b8  R15 = 0000000023439800

    RIP = 00000000fe81bbaa  EFL = 00000202

     CS = 0033   FS = 0053   GS = 002b

Stack Trace (captured):
[  0] 0x00000000fe815e83                              bin\win64\libmwfl.dll+00155267
[  1] 0x00000000fe814478                              bin\win64\libmwfl.dll+00148600
[  2] 0x00000000fe8179ce                              bin\win64\libmwfl.dll+00162254
[  3] 0x00000000fe81727e                              bin\win64\libmwfl.dll+00160382
[  4] 0x00000000fe81b528                              bin\win64\libmwfl.dll+00177448
[  5] 0x00000000233cdf3c                                  bin\win64\jmi.dll+00712508
[  6] 0x0000000050e3693d C:\Program Files\MATLAB\R2017b\sys\java\jre\win64\jre\bin\server\jvm.dll+02713917
[  7] 0x0000000050e1eb5b C:\Program Files\MATLAB\R2017b\sys\java\jre\win64\jre\bin\server\jvm.dll+02616155
[  8] 0x0000000050e37666 C:\Program Files\MATLAB\R2017b\sys\java\jre\win64\jre\bin\server\jvm.dll+02717286
[  9] 0x0000000050e3bf6c C:\Program Files\MATLAB\R2017b\sys\java\jre\win64\jre\bin\server\jvm.dll+02735980
[ 10] 0x0000000050ed23e8 C:\Program Files\MATLAB\R2017b\sys\java\jre\win64\jre\bin\server\jvm.dll+03351528
[ 11] 0x00000000778bbf9d                      C:\Windows\SYSTEM32\ntdll.dll+00442269
[ 12] 0x00000000778904ca                      C:\Windows\SYSTEM32\ntdll.dll+00263370
[ 13] 0x00000000778bb63e                      C:\Windows\SYSTEM32\ntdll.dll+00439870
[ 14] 0x000007fece796e30                   C:\Windows\system32\ig9icd64.dll+06188592

If this problem is reproducible, please submit a Service Request via:
    http://www.mathworks.com/support/contact_us/

A technical support engineer might contact you with further information.

Thank you for your help.

[Star Strider]

“If this problem is reproducible, please submit a Service Request via: http://www.mathworks.com/support/contact_us/”

That is likely your best option.

Answer 1

[Greg]

It's

opengl('save','software'); % Straight from the documentation

As the crash dump and Star Strider have told you, call tech support.

Finally, I notice Current Graphics Driver: Unknown software near the top of the crash dump. Try updating or rolling back drivers.

[Jonathan Tung]

I am having the same issue, with same symptoms. It's a brand new Dell laptop. The graphics driver is already up to date, or so Windows tells me. Not sure how I can roll back.