Issue in downloading any support package from the MATLAB 2017a,

hello, I am facing following problem during downloading any support package from the MATLAB 2017a, Please help me to fix this problem.

I have also tried following steps which were recommended in MATLAB answers for fixing this problem but this did not work.

For R2016b and newer

1. Open MATLAB and choose the drop-down menu for "Add-Ons", followed by the "Manage Add-Ons" option. Find your Support Package on the generated list and click the "Uninstall" button across from it. Once this uninstall is complete, close out of MATLAB.

2. Navigate to the following folder on your computer and delete the contents you find there:

Windows = C:\ProgramData\MATLAB\SupportPackages\R20XXx\

Mac = /Users/<username>/Documents/MATLAB/SupportPackages/R20XXx/

Linux = /home/<username>/Documents/MATLAB/SupportPackages/R20XXx/

ProgramData is a hidden folder, but you can use the shortcut %ProgramData% from Windows Search to jump right to the current user's ProgramData folder.

3. Open the 'Downloads' folder on your computer, then navigate to \MathWorks\SupportPackages\R20XXx\. Delete the contents of the "R20XXx" folder.

4. Run the Support Package installer again and re-install your Support Package now.

Thank you

Answer 1

[Walter Roberson]

See https://www.mathworks.com/matlabcentral/answers/385789-why-do-i-encounter-a-received-fatal-alert-protocol_version-when-installing-a-support-package-in-ma

[arsha rathi]

Thanks alot, this worked.