Can't install toolbox or update matlab, some mistake happened during I install new toolbox

The installation failed and it suggested an abnormality.

What can I do?

Log file:

--------------------------------------------------------------------------------

std::terminate() detected at 一 9月 23 11:49:46 2019 +0800

--------------------------------------------------------------------------------

Configuration:

Crash Decoding : Disabled - No sandbox or build area path

Crash Mode : continue (default)

Default Encoding : UTF-8

Deployed : false

Desktop Environment : GNOME

GNU C Library : 2.27 stable

Graphics Driver : X.Org AMD CAICOS (DRM 2.50.0 / 5.0.0-29-generic, LLVM 8.0.0) Version 3.1 Mesa 19.0.8

Graphics card 1 : 0x1002 ( 0x1002 ) 0x6778 Version 0.0.0.0 (0-0-0)

Graphics card 2 : 0x8086 ( 0x8086 ) 0x412 Version 0.0.0.0 (0-0-0)

Java Version : Java 1.8.0_181-b13 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode

MATLAB Architecture : glnxa64

MATLAB Entitlement ID : 5390899

MATLAB Root : /home/jl/Applications/MATLAB/R2019a

MATLAB Version : 9.6.0.1135713 (R2019a) Update 3

OpenGL : hardware

Operating System : Ubuntu 18.04.3 LTS

Process ID : 1860

Processor ID : x86 Family 6 Model 60 Stepping 3, GenuineIntel

Session Key : b8811949-6515-4ad0-bbb0-701801f4367a

Static TLS mitigation : Enabled: Full

Window System : The X.Org Foundation (11906000), display :0

Fault Count: 1

Abnormal termination:

std::terminate()

Register State (captured):

RAX = 0000000000000000 RBX = 00007f91b3d72d98

RCX = 000000000000000a RDX = 00007f91b3d53e00

RSP = 00007f9187ff84a0 RBP = 00007f9187ff8860

RSI = 00007f91b3d1b3c6 RDI = 00007f9187ff84b0

R8 = 00007f91b3d62d08 R9 = 00007f91b60f4740

R10 = 00007f91b3d62d08 R11 = 00007f91b60f4740

R12 = 00007f91b3d62d08 R13 = 00007f9187ff8c20

R14 = 00007f9187ff9110 R15 = 00007f9187ff90e0

RIP = 00007f91b3c6b1ae EFL = 00007f91b3e42c00

CS = 0000 FS = 0000 GS = 0000

Stack Trace (captured):

[ 0] 0x00007f91b3c62713 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/libmwfl.so+00829203

[ 1] 0x00007f91b3c6290c /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/libmwfl.so+00829708 _ZN10foundation4core4diag15stacktrace_base7captureEm+00000028

[ 2] 0x00007f91b3c65052 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/libmwfl.so+00839762

[ 3] 0x00007f919b83d553 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/libmwmcr.so+01213779

[ 4] 0x00007f919b840157 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/libmwmcr.so+01225047

[ 5] 0x00007f919b84038a /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/libmwmcr.so+01225610

[ 6] 0x00007f919b840951 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/libmwmcr.so+01227089

[ 7] 0x00007f919b8418d7 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/libmwmcr.so+01231063

[ 8] 0x00007f91b5e0f3a6 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/../../sys/os/glnxa64/libstdc++.so.6+00582566

[ 9] 0x00007f91b5e0e3d9 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/../../sys/os/glnxa64/libstdc++.so.6+00578521

[ 10] 0x00007f91b5e0ed2d /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/../../sys/os/glnxa64/libstdc++.so.6+00580909 __gxx_personality_v0+00000717

[ 11] 0x00007f91b5b79f03 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/../../sys/os/glnxa64/libgcc_s.so.1+00065283

[ 12] 0x00007f91b5b7a26b /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/../../sys/os/glnxa64/libgcc_s.so.1+00066155 _Unwind_RaiseException+00000251

[ 13] 0x00007f91b5e0f5fb /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/../../sys/os/glnxa64/libstdc++.so.6+00583163 __cxa_throw+00000091

[ 14] 0x00007f91a0501e22 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/matlab_startup_plugins/connector/openssl_initializer/../../../../../bin/glnxa64/libPocoFoundation.so.48+00900642 _ZN4Poco10MemoryPool7releaseEPv+00000162

[ 15] 0x00007f91a0af1e5f /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/matlab_startup_plugins/connector/openssl_initializer/../../../../../bin/glnxa64/libPocoNet.so.48+00638559 _ZN4Poco3Net19HTTPHeaderStreamBufD2Ev+00000031

[ 16] 0x00007f91a0af2253 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/matlab_startup_plugins/connector/openssl_initializer/../../../../../bin/glnxa64/libPocoNet.so.48+00639571 _ZN4Poco3Net21HTTPHeaderInputStreamD1Ev+00000067

[ 17] 0x00007f91a0ae5bc7 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/matlab_startup_plugins/connector/openssl_initializer/../../../../../bin/glnxa64/libPocoNet.so.48+00588743 _ZN4Poco3Net17HTTPClientSession15receiveResponseERNS0_12HTTPResponseE+00000199

[ 18] 0x00007f918c90b827 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/ddux/ddux_impl/../../../../bin/glnxa64/libmwflhttpclient.so+00141351

[ 19] 0x00007f918c905d38 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/ddux/ddux_impl/../../../../bin/glnxa64/libmwflhttpclient.so+00118072

[ 20] 0x00007f918c90017d /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/ddux/ddux_impl/../../../../bin/glnxa64/libmwflhttpclient.so+00094589 _ZNK10foundation10httpclient16WebServiceClient23doWebServiceTransactionERKNSt7__cxx1112basic_stringIcSt11char_traitsIcESaIcEEERKSt3mapIS8_S8_St4lessIS8_ESaISt4pairIS8_S8_EEES9_RNS1_18WebServiceResponseEiS9_+00000061

[ 21] 0x00007f918c901409 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/ddux/ddux_impl/../../../../bin/glnxa64/libmwflhttpclient.so+00099337 _ZNK10foundation10httpclient16WebServiceClient25makeWebServiceTransactionERKNSt7__cxx1112basic_stringIcSt11char_traitsIcESaIcEEERKSt3mapIS8_S8_St4lessIS8_ESaISt4pairIS8_S8_EEES9_RNS1_18WebServiceResponseEiiS9_+00000121

[ 22] 0x00007f918ca91387 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/ddux/ddux_impl/mwddux_impl.so+00590727

[ 23] 0x00007f918ca9575b /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/ddux/ddux_impl/mwddux_impl.so+00608091

[ 24] 0x00007f918ca78a68 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/ddux/ddux_impl/mwddux_impl.so+00490088

[ 25] 0x00007f918cafaeaa /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/ddux/ddux_impl/mwddux_impl.so+01023658

[ 26] 0x00007f918ca7f90a /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/ddux/ddux_impl/mwddux_impl.so+00518410

[ 27] 0x00007f91b424f7ad /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/libmwms.so+02697133

[ 28] 0x00007f918ca7f586 /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/ddux/ddux_impl/mwddux_impl.so+00517510

[ 29] 0x00007f91b5144bdd /home/jl/Applications/MATLAB/R2019a/bin/glnxa64/libmwboost_thread.so.1.65.1+00080861

[ 30] 0x00007f91b61096db /lib/x86_64-linux-gnu/libpthread.so.0+00030427

[ 31] 0x00007f91b589a88f /lib/x86_64-linux-gnu/libc.so.6+01185935 clone+00000063

[ 32] 0x0000000000000000 <unknown-module>+00000000

Answer 1

[Jyotish Kumar]

Hi,

Contact your sales representative and share the detailed problem. In cae if you don't know who is your sales reprentative, Mathworks support can help you find your sales representative,

www.mathworks.com/support/contact_us/

[Walter Roberson]

This is not a matter for sales representatives; this is a matter for the Installation support team.