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Account problems installing on a Mac

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Carlos Mejia
Carlos Mejia on 16 Oct 2019
Answered: Dheeraj Singh on 4 Nov 2019
Hi, I have an Academic license account on Mathwotks. I'm used to install Matlab software on my Macintosh (iMac 27 on OS X 10.4.6, my primary computer) and also on a Parallels VM on Windows 10, in same computer. I try to install recent R2019b on both and all it's OK on Windows VM but, trying on my Mac, at Log in phase, I give the same Email address and Pasword as for the Windows installation I do some minutes ago but instead I have an "Error 697: Invalid Username or Pasword".
Believe me, it's not the first time I have that problem, I had several times changed my pasword in the past because ot that, like when I installed R2019a some months ago ... and I just change again my pasword but no succès !
Please, do you know what it's happened, it's there aknown problem with installing on MacOS ?
Best regards,
Carlos Mejia

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Answers (1)

Dheeraj Singh
Dheeraj Singh on 4 Nov 2019
Contact your sales representative to get detailed understanding about your license terms. If you don’t
know who your sales representative is, MathWorks support can help you find your sales representative:

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