MATLAB crashes when opening Simulink

I simply press the "Simulink" button in the Home tab, then MATLAB processes for a few seconds before encountering an internal error and crashing. I attempted to see if anyone had similar issues as I, and found something about updating my Intel drivers, but I could not install newest drivers downloaded from intel.com due to restrictions placed on my work PC.

The error log mentions several things, e.g. QT gui and Wacom tablets, but I am not using a Wacom tablet at all. How do I solve this issue? The error log is as follows.

--------------------------------------------------------------------------------
       Integer divide by zero detected at fre. feb 14 10:55:05 2020 +0100
--------------------------------------------------------------------------------

Configuration:
  Crash Decoding           : Disabled - No sandbox or build area path
  Crash Mode               : continue (default)
  Default Encoding         : windows-1252
  Deployed                 : false
  Graphics Driver          : Unknown hardware 
  Graphics card 1          : Intel Corporation ( 0x8086 ) Intel(R) HD Graphics 620 Version 26.20.100.7263 (2019-9-25)
  Java Version             : Java 1.8.0_202-b08 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
  MATLAB Architecture      : win64
  MATLAB Entitlement ID    : 6149662
  MATLAB Root              : C:\Program Files\MATLAB\R2019b
  MATLAB Version           : 9.7.0.1296695 (R2019b) Update 4
  OpenGL                   : hardware
  Operating System         : Microsoft Windows 10 Enterprise
  Process ID               : 15160
  Processor ID             : x86 Family 6 Model 142 Stepping 9, GenuineIntel
  Session Key              : 623659df-c5b8-402f-b20f-e0acddaefb38
  Window System            : Version 10.0 (Build 18363)

Fault Count: 1


Abnormal termination:
Integer divide by zero

Register State (from fault):
  RAX = 0000000000072c00  RBX = 0000000000000000
  RCX = 52a33aac1ff90000  RDX = 0000000000000000
  RSP = 000000014c02e980  RBP = 000000014c02ea80
  RSI = 0000000000000000  RDI = 000000014c02eff0
 
   R8 = 000000000000000b   R9 = 00007ff8e13e7f86
  R10 = 00000000c98e00a4  R11 = 000000014c02e570
  R12 = 0000000000000002  R13 = 0000000000000200
  R14 = 0000000000000000  R15 = 0000000000000000
 
  RIP = 00007ff8e14b6200  EFL = 00010206
 
   CS = 0033   FS = 0053   GS = 002b

Stack Trace (from fault):
[  0] 0x00007ff8e14b6200                 C:\WINDOWS\SYSTEM32\ISD_Tablet.dll+00877056 WacomExtHook+00845880
[  1] 0x00007ff8e14b1b29                 C:\WINDOWS\SYSTEM32\ISD_Tablet.dll+00858921 WacomExtHook+00827745
[  2] 0x00007ff8e16e8f5f                   C:\WINDOWS\system32\wintab32.dll+00757599 WTDataPeek+00724688
[  3] 0x00007ff8e16eb9b7                   C:\WINDOWS\system32\wintab32.dll+00768439 WTDataPeek+00735528
[  4] 0x00007ff8e16f0777                   C:\WINDOWS\system32\wintab32.dll+00788343 WTDataPeek+00755432
[  5] 0x00007ff8e16f98e5                   C:\WINDOWS\system32\wintab32.dll+00825573 WTDataPeek+00792662
[  6] 0x00007ff8ee58d244 C:\Program Files\MATLAB\R2019b\bin\win64\platforms\qwindows.dll+00315972
[  7] 0x00007ff8ee54bcea C:\Program Files\MATLAB\R2019b\bin\win64\platforms\qwindows.dll+00048362
[  8] 0x00007ff8ee54a29f C:\Program Files\MATLAB\R2019b\bin\win64\platforms\qwindows.dll+00041631
[  9] 0x00007ff8ee54a23f C:\Program Files\MATLAB\R2019b\bin\win64\platforms\qwindows.dll+00041535
[ 10] 0x00007ff8ee59d082 C:\Program Files\MATLAB\R2019b\bin\win64\platforms\qwindows.dll+00381058 qt_plugin_query_metadata+00005010
[ 11] 0x00007ff8e2bf0188 C:\Program Files\MATLAB\R2019b\bin\win64\Qt5GuiMW.dll+00131464 MW_QT::QPlatformIntegrationFactory::keys+00001000
[ 12] 0x00007ff8e2befb16 C:\Program Files\MATLAB\R2019b\bin\win64\Qt5GuiMW.dll+00129814 MW_QT::QPlatformIntegrationFactory::create+00000150
[ 13] 0x00007ff8e2bfba7d C:\Program Files\MATLAB\R2019b\bin\win64\Qt5GuiMW.dll+00178813 MW_QT::QGuiApplicationPrivate::init+00002669
[ 14] 0x00007ff8e2bf9f1d C:\Program Files\MATLAB\R2019b\bin\win64\Qt5GuiMW.dll+00171805 MW_QT::QGuiApplicationPrivate::createPlatformIntegration+00001357
[ 15] 0x00007ff8e2bf984b C:\Program Files\MATLAB\R2019b\bin\win64\Qt5GuiMW.dll+00170059 MW_QT::QGuiApplicationPrivate::createEventDispatcher+00000027
[ 16] 0x00000000d098b912 C:\Program Files\MATLAB\R2019b\bin\win64\Qt5CoreMW.dll+01751314 MW_QT::QCoreApplicationPrivate::init+00000242
[ 17] 0x00007ff8e2bfb039 C:\Program Files\MATLAB\R2019b\bin\win64\Qt5GuiMW.dll+00176185 MW_QT::QGuiApplicationPrivate::init+00000041
[ 18] 0x00000000d0ce1c9f C:\Program Files\MATLAB\R2019b\bin\win64\Qt5WidgetsMW.dll+00072863 MW_QT::QApplicationPrivate::init+00000015
[ 19] 0x00000000d0cddecb C:\Program Files\MATLAB\R2019b\bin\win64\Qt5WidgetsMW.dll+00057035 MW_QT::QApplication::QApplication+00000091
[ 20] 0x00000000cecd18e9  C:\Program Files\MATLAB\R2019b\bin\win64\glee.dll+00727273 GLIMReentrancyProtector::GLIMReentrancyProtector+00000089
[ 21] 0x00000000ced52ba7  C:\Program Files\MATLAB\R2019b\bin\win64\glee.dll+01256359 GuiObject::scheduleDelete+00105799
[ 22] 0x00000000ced521d9  C:\Program Files\MATLAB\R2019b\bin\win64\glee.dll+01253849 GuiObject::scheduleDelete+00103289
[ 23] 0x00000000ced51fa9  C:\Program Files\MATLAB\R2019b\bin\win64\glee.dll+01253289 GuiObject::scheduleDelete+00102729
[ 24] 0x00007ff93d8f0e72                   C:\WINDOWS\System32\ucrtbase.dll+00134770 beginthreadex+00000322
[ 25] 0x00007ff93f597bd4                   C:\WINDOWS\System32\KERNEL32.DLL+00097236 BaseThreadInitThunk+00000020
[ 26] 0x00007ff9409aced1                      C:\WINDOWS\SYSTEM32\ntdll.dll+00446161 RtlUserThreadStart+00000033

Answer 1

[Espen Hafstad Solvang]

Thank you for your help, Deepak. I tried the opengl command, but it did not lead to any success. What did lead to success, however, was to disable the Wacom ISD Service in the Windows 10 services. I did so by using "Windows + R" and opening "services.msc". Then, I scrolled down to Wacom ISD Service and disabled it. Now I can open Simulink without issue. If anyone else in the future encounters this issue, you may be successful doing as I did.

A related issue which provided me with the solution: https://se.mathworks.com/matlabcentral/answers/420265-about-matlab-coder-causing-integer-divide-by-zero-crash-after-updating-windows-10-to-1803-version

Answer 2

[Deepak Kumar]

It might be due to hardware graphics issue. If you are unable to upgrade the hardware graphics of your system, try using software version of OpenGL to render subsequent graphics for the current MATLAB session. you can run the below command in MATLAB to use software version of OpenGL:

>>opengl software

Refer this for more information about 'opengl'