certificates from self-paced courses not loading

Trying to view certificates for both Matlab and Simulink onramp courses. when i click on the view/share Certificate link, all i see is a small box with an X inside. when i click on settings, i get options. how can i get my certifcates.

[Walter Roberson]

I have asked Mathworks to look at this.

[Yannik Schmidt]

I have the problem you mentioned as well.

[Yaswanth Raparthi]

I have the same issue as well. Not able to view my certificate

please let me know how to view the certificate.

[Andrea Scavone]

Same problem for me too!

[Ali Yilmaz]

Same!

[Polina Maltseva]

same!

[Cesare Vergori]

Same! Have Someone resolved? I also try to turn off AdBlock but nothing

Answer 1

[Yasir Muhammad]

turn off all ad blockers and then refresh the page

Answer 2

[Uday Pradhan]

Hi Brian,

I have a few suggestions for you which may help:

1. Use a different browser
2. Do a hard refresh of the MATLAB academy home page and try again.
3. If these options dont work, try these links:

• MATLAB onramp : https://matlabacademy.mathworks.com/progress/certificate.html?course=gettingstarted&release=R2020b&language=en Check the release in the link and match it with your version via the "Settings" option which can find just below the "View/Share Certificate" button.
• Simulink onramp : https://matlabacademy.mathworks.com/progress/certificate.html?course=simulink&release=simulinkR2020b&language=en

If the release dont match with your courses, these certificates will show 0% progress. Of course, you need to log -in to you MathWorks account first. I hope this helps!