Buy Add-Ons Error
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I bought MATLAB and Simulink.
At that time, I didn't know that I need Symbolic Math Toolbox to use 'syms' command.
So I clicked 'Buy Add-Ons' to buy Add-Ons.
But, it showed me the error like this.
'Unable to complete your request at this time. Contact Sales for assistance.'
I already used Service Requests but it didn't give me a help.
So I need your help.
What should I do to buy Add-Ons?
0 comentarios
Respuestas (3)
Sai Sri Pathuri
el 8 de Jul. de 2020
You may refer the following answer to add additional toolboxes to your license.
Refer this answer to install them
5 comentarios
Walter Roberson
el 8 de Jul. de 2020
Notice your June 30th purchase is a 4 series license, but the My Software list are all 7 series licenses. I do not know why your 4 series license is not showing up on the My Software list.
Sai Sri Pathuri
el 9 de Jul. de 2020
Contact your sales representative to get detailed understanding about your license terms. If you don't know who your sales representative is, MathWorks support can help you find your sales representative:
1 comentario
Sai Sri Pathuri
el 9 de Jul. de 2020
Create a service request at this link if you are unable to contact sales representative
Summer K.Rock
el 19 de Nov. de 2020
similar problem here
what is wrong with the store, I just want buy add-on. when I check out, then the errors showed up
2 comentarios
Steven Lord
el 19 de Nov. de 2020
There was a report of a degradation in service in MathWorks Store the morning of November 16th according to the application status page. It has been reported fixed, so please try again.
Summer K.Rock
el 19 de Nov. de 2020
Thanks for your info, but it still doesn't work. Yesterday we can still purchase the software, but crash today.
Since it is not the problem of my computer, I suppose I will try to buy add-on another day, see if any problem then.
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