Senior Systems Analyst

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Will be responsible for analyzing engineering problems to implement and improve computer systems; supporting MathWorks implementation and ongoing management of ServiceNow; working with business teams and development teams to write stories and define features in support of a variety of business processes, including Application Portfolio Management, IT Asset Management, IT Operations Management and IT Service Management; bringing customer needs to reality and driving value; partnering with stakeholders across the organization to gather requirements and define acceptance criteria; collecting feedback from users to inform backlog; partnering with development team to define solutions; writing and refining agile stories, and representing them in scrum ceremonies; designing, documenting and improving process flows; creating mockups and designs either independently or with assistance from User Experience experts; defining analytics to measure adoption and impact of features; working with end users to resolve work stoppage issues and collect feedback; escalating to developers and vendor as needed to resolve customer-reported issues; and creating and maintain production runbooks.

Responsabilidades

     

Cualificaciones

Minimum Qualifications:

Education and Experience:

Master’s degree in Engineering, Engineering Management, Computer Science, Data Analytics, or a closely related field (or foreign education equivalent) and two (2) years of experience as a Senior Systems Analyst (or related occupation) developing custom applications on the ServiceNow platform.

OR

Ph.D. degree in Engineering, Engineering Management, Computer Science, Data Analytics, or a closely related field (or foreign education equivalent) and no experience.

OR

Bachelor’s degree in Engineering, Engineering Management, Computer Science, Data Analytics, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Senior Systems Analyst (or related occupation) developing custom applications on the ServiceNow platform.

 

Special Requirements:

  • Demonstrated expertise defining, implementing, communicating, and improving IT Service Management processes -- Disaster Recovery and Business Continuity, and Incident, Change, Problem, Service Portal and Release Management -- using ITIL standards and Workplace Management tool.
  • Demonstrated expertise creating technical design documentation for configuration, customization, and integration with external services; and performing administration of ServiceNow functions, service catalog, workflow and processes -- user management and group management.
  • Demonstrated expertise using Visio for UI design.
  • Demonstrated expertise developing software applications along the Software Development Life Cycle (SDLC) according to scrum-based Agile methodologies, including requirements gathering, functional design, architecture design, documentation, implementation, and testing.

[Expertise may be gained during Graduate program.]

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You and MathWorks

Why MathWorks?

It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, appreciates diversity, encourages initiative, values collaboration, shares success, and rewards excellence.

MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.

YOU + MathWorks = Unlimited Possibilities

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